Buying cards, posting and returns.
The short version: if anything is wrong with your cards, write to us and we will put it right.
What you are buying
- 170 by 120 mmPostcard size
- 300 gsmCard
- Ready to colourOn the front
- Room to writeA message and both addresses
Paid by card on Stripe's checkout, with a receipt by email. Prices in New Zealand dollars. We may change the card from time to time, if we find a more durable one.
Posting
We post within New Zealand only. You choose at the checkout: Standard post, NZ$5, or Tracked post, NZ$9, which comes with a tracking number.
Your cards leave our Cambridge studio within a few working days, and we email you when they are on their way. Standard post usually takes about three working days after that.
If something is wrong
If your cards arrive damaged, printed wrongly, or are not the ones you chose, email us a photo. We will send new cards, or refund you in full, postage included, whichever you prefer.
If they have not arrived ten working days after we told you they were on their way, let us know and we will send them again.
If you change your mind
Before we post, write to us and we will cancel the order and refund you in full. After that, send back any cards you have not written on within 30 days, and we will refund what you paid for them.
None of this takes away your rights under the Consumer Guarantees Act or the Fair Trading Act. These promises sit on top of them.
Who you are buying from
Marlo Wren is a small family business, from our studio in Cambridge, Aotearoa New Zealand. Marlo Wren is a trading name of Northern Rivers Group Limited, run by Lisa Hopkins. Our postal address is on the privacy page.
Last changed 6 October 2026.